After the disaster, complaints, withdrawn and new flagship, Samsung dared to come forward, admit the imprecision and reassure correctness to its customers and business partners
The reason for Samsung Galaxy Note 7 Smartphone explosions became flaws in the design of batteries and devices in the assembly process. This was announced at a special press conference.
Samsung has officially confirmed that the construction of batteries and defects in the assembly process cause spontaneous combustion Galaxy Note 7. Video conference on the results of the investigation has been published on the company website.
“The investigation revealed that the cause of the incident was design flaws batteries and process device assembly process,” – said in a statement, Samsung.
The investigation of 700 engineers, 200,000 units and 30,000 batteries were involved. It was held at the company’s plants in China, Vietnam and South Korea. Independent experts like Company UL, Exponent and TUV Rhineland were also invited to work on it.
Head of Samsung Mobile Division said that “Samsung Electronics headquarters taking responsibility for what was not able to detect and correct potential problems before the Galaxy Note 7 went on sale.”
The company apologized to customers, business partners and mobile operators, promising to introduce a multi-level security protocol and continue to prevent the occurrence of similar disasters.
Galaxy Note 7 Smartphone went on sale in August 2016. The first reports of overheating, fire and explosion devices have started to arrive in September 2016. As a result, the company has stopped the release of devices and withdrew those that have already been sold. Development of the new model has been suspended – Galaxy Note 8. Damage Samsung from this scandal is estimated at about $ 5 billion.